Contact Us
We read every message. Most issues are resolved within a working day.
Email support
Support hours: [SUPPORT_HOURS]. We acknowledge every email within 48 hours.
What to include
Including these details in your first message gets your issue solved much faster, because we can look it up without writing back to ask:
- Your registered mobile number (the one you log in with).
- For a payment problem — the amount, the date and time, and the UTR / transaction reference from your UPI or banking app.
- For a match problem — the match name and its start time.
- A screenshot, if you have one.
Common issues
Money debited, wallet not credited
Refresh the wallet screen first. If it is still missing, email us the UTR and amount — we check it against our bank records and credit it once verified. See the Refund Policy.
Withdrawal not received
Payouts are usually sent within 24–48 working hours. Check the UPI ID on your request is correct, then email us the request date and amount.
Wrong match result
Raise it within 48 hours of results being declared, with your screenshots or recording from the match.
Room ID not showing
Room details unlock shortly before the start time, and only for players who joined. If the countdown has finished and nothing appeared, pull to refresh, then contact us immediately.
Account locked or suspended
Email us from your registered number's account and we will explain the reason and what can be done.
Report cheating
Send the match name, the player's in-game name, and your evidence. We review every report before prizes are released.
Grievance officer
If your complaint has not been resolved to your satisfaction, you may escalate it to our grievance officer:
- Name: [GRIEVANCE_OFFICER_NAME]
- Email: support@mobcraft.in (mark the subject “Grievance”)
- Response time: acknowledged within 48 hours, resolved within 30 days
Registered address
[LEGAL_ENTITY]
[ADDRESS]
[CITY], [STATE] [PIN]
India