Refund Policy
Last updated: 21 October 2026
This policy explains exactly when you get your money back, how it is returned, and how long it takes. It applies to ClashMob, operated by [LEGAL_ENTITY], and should be read with our Terms & Conditions.
1. At a glance
| Situation | Refund? | Where it goes |
|---|---|---|
| We cancel a match | Yes — full, automatic | Back to your wallet |
| Match rescheduled and the new time does not suit you | Yes, if you tell us before it starts | Back to your wallet |
| Money debited but your slot was not confirmed | Yes — full | Back to your wallet |
| Deposit debited by your bank but not credited in the app | Yes — credited once verified | Your wallet, or reversed by your bank |
| You change your mind after joining | Only before joining closes | Back to your wallet |
| You miss the match, lag out, or your device fails | No | — |
| You are disqualified for cheating | No | — |
| You want your deposited balance paid back to your bank | No | Usable for entry fees only |
2. Cancelled matches
If we cancel a match — too few players, a problem with the game's servers, or a technical fault on our side — every entry fee is refunded in full. You do not need to ask.
The refund is returned to the exact wallet buckets it was taken from. If your ₹50 entry came out of ₹20 bonus and ₹30 deposits, you get ₹20 bonus and ₹30 deposits back — your withdrawable balance is never quietly reduced or inflated by a refund.
Refunds are credited immediately when the match is cancelled, and appear in your wallet history straight away.
3. Cancelling your own entry
You may leave a match and get your entry fee back up until joining closes for that match (the closing time is shown on the match screen). After that the slot is committed, the prize pool is fixed on the number of entries, and the fee is not refundable.
To cancel an entry before joining closes, contact support@mobcraft.in with the match name and your registered mobile number.
4. Failed or missing deposits
If money left your account but your wallet was not credited:
- Wait a few minutes and pull down to refresh the wallet screen.
- If it is still missing, email support@mobcraft.in with your registered mobile number, the amount, the date and time, and the UTR / transaction reference from your payment app. A screenshot helps.
- We check it against our bank records. If the money reached us, we credit your wallet. If it never reached us, the payment failed at the bank and your bank will reverse it — typically within 5–7 working days.
We credit the amount that actually arrived. If the amount you report differs from what we received, the verified amount is what gets credited, and we will tell you why.
Please raise missing deposits within 7 days of the payment. Older claims are much harder to trace.
5. Withdrawing winnings
Winnings can be withdrawn to your UPI ID from the wallet screen, subject to the minimum withdrawal amount shown in the app. A withdrawal is not a refund — it is a payout of money you won.
- The amount is held aside as soon as you request it, so it cannot be spent twice.
- Requests are reviewed and usually paid within 24–48 working hours.
- We may ask for identity verification before a payout, where required by law or by our payment partners.
- If a withdrawal is rejected, the money is released back into your winnings balance immediately and we tell you why.
- Make sure your UPI ID is correct. We cannot recover money sent to a wrong UPI ID that you gave us.
6. Why deposits cannot be withdrawn
Money you add to your wallet can only be used to enter matches. It cannot be paid back out to your bank. This keeps ClashMob a gaming platform rather than a money-transfer service, and it is a standard anti-money-laundering control.
Only winnings are withdrawable. Please add only what you intend to play with.
7. Bonus credit
Promotional bonus credit can be used for entry fees but is never withdrawable and is not refundable in cash. It may expire, and we may withdraw it if we find it was obtained through duplicate accounts or abuse of a promotion.
8. How to request a refund
Email support@mobcraft.in with:
- your registered mobile number;
- the match name, or the payment amount, date and UTR;
- a short description of what went wrong, with a screenshot if you have one.
We acknowledge within 48 hours and aim to resolve refund requests within 7 working days. Approved refunds go to your ClashMob wallet; where a refund must go back to the original payment method, your bank may take a further 5–7 working days to show it.
9. Disputes
If you are unhappy with a refund decision, reply to our email and ask for it to be escalated. Contact details for our grievance officer are on the Contact Us page.